FREQUENTLY ASKED QUESTIONS

• I'm not comfortable sending you my email address over the Internet. Is this a problem?
• What is a Mortgage Broker?
• Are you a broker or a lender ?
• Is my personal and financial information on this site safe?
• How can I contact you in a hurry ?
• Why use your site rather than a traditional broker or a bank ?
• Is there a charge for pre-qualification and pre-approval ?
• How can I get a loan application fast ?
• I need a loan. What is my first step?
• What type of loans are available ?
• Can I borrow if I have credit problems ?
• I am renting now, should I buy a home?
• I'm approved with another lender, can you beat my rate?
• How much are my fees ?

I'm not comfortable sending you my Email address over the Internet. Is this a problem ?
Not at all. We won't give your email address to any marketing organisations, or send any unsolicited mail.

What is a Mortgage Broker ?
A Mortgage Broker provide the service of consultation for home loans. With over 30 various lenders in the market competing for home loans, the decision making process can get confusing. As most mortgages will cost you thousands over the years, a Mortgage Brokers consultation would save you just as much, but also give you peace of mind in your decision.

Are you broker or a lender ?
We are mortgage brokers who prepare all necessary documents required and help you select the loan that best suits your needs. Therefore, mortgage brokers do not lend you the money but acquire it through a lender. Back to Top

 Is my personal and financial information safe ?
Yes. Our Privacy and Security Policy is very strict. We never release any of your information to a third party. It is only used for purposes of completing your loan process. Once the loan process is complete, we will return all original documentation back to you.

How can I reach you in a hurry?
Email, contact@cybermortgage.com.au or call between 8am - 10 pm, 7 days per week on 1300 55 66 38

Why use your site rather than a traditional broker or a bank?
We give you best of both worlds, experience and know-how of traditional brokers and lenders while delivering the loan products to you with the speed, convenience, and objectivity only possible with a fast moving technology. We also a service not offered by any other institution, Cyber Maintenance, an ongoing free service for the life of your loan.
While traditional brokers can be great facilitators of the mortgage process, they can stand between you and the types of information you need quickly to arrive at a self-made, well-informed decisions, carried out in a non pressured environment.
The Internet brings out comparison shopping-at your own pace and without broker pressure-among vast array of products offered. Such loan sources may not be available at your local level or you simply cannot find them elsewhere.

Is there a charge for pre-qualification and applying online ?
There is no charge for getting pre-approved or to apply online on this site. If you are unsure about how much you can borrow or have not found a property yet, you can pre-qualify giving you a fair idea of how much you can borrow. On the other hand, if you know the type of facility and loan amount required, you can apply online. Both facilities have a 24 hour response time, therefore also saving you time. Back to Top

How can I get a Loan Application ?
• You can complete one of our application forms by visiting our "Online Loan Center" and a mortgage consultant will contact you.
• Apply online.
• We can email you an application- usually the fastest.
• We can fax or mail you one at your request.

I need a Loan. What is the first step ?
First step is getting qualified for the amount of loan that you need by either completing the pre-qualify form or applying online. There are many competitive loan programs to choose from, and all of our loan options can be customised to suit your individual needs.

What type of loans are available?
We offer a range of lending to consumers for many needs. Primarily our service is to residential borrowers however we can also process Business Loans, Personal Loans and leasing requirements through to Factoring and Hire Purchase. Whatever your lending need, be sure to ask your Cyber Mortgage consultant.

Can I buy a home if I have had credit problems ?
Absolutely! Cyber Mortgage specialises in providing home loans to people with all types of credit. Even if you have had recent credit problems like late payments, CRAA defaults or even a bankruptcy, we can find a loan. We have a panel of lenders that offer loans to those that are normally rejected by the Banks. By paying a slight increase in interest rates, your dream of owning a home can come true, even with a bad credit history. Ask your Cyber Mortgage consultant for further details, or click here.

I'm renting now. Why should I buy a home ?
There are three big advantages to home ownership. First, you build equity for yourself with every payment. Second, we can help find a suitable loan option for you to help own your house quicker. And third, home ownership provides a place you can call your own.

I'm approved with another lender. Can you beat their rate?
As we deal with over 30 lending institutions, we have access to many interest rates, terms and conditions. However, to most customers, the interest rate is not always the number one priority, in many cases, the type of loan is a more important option. If you can provide us with a written loan approval, we can most likely beat their rate, their terms, or both.

How much are your fees ?
Our consultation and time is a free service. Our income is generated by the financial institution you choose your loan with. Therefore, you get professional, specialised experience to help choose the loan you need. Your exact closing costs and fees vary depending upon the institution, loan type, size, terms and conditions, which is why we give you a Good Faith Estimate right from the start. Back to Top